Complacency at its finest - Customer Service Representative Saia LTL Freight Employee Review

3.0
Apr 30, 2016
Recommend
CEO approval
Business Outlook

Pros

Decent pay, weekend and holidays off. Some people are nice. Training is good. Isaia reward points get you great gifts!

Cons

Favoritism is alive and well. All of the supervisors work on "hear say" I've seen people lose their jobs to this type of Foolery.

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Saia LTL Freight Response
10y
Thank you for taking the time to submit your feedback. The iSaia program is a really cool program and we're glad to hear you love the gifts. In regards to your comment about favoritism, we strongly advice you to reach out to HR or call the Saia Alert Line when you witness unethical behavior.

Explore other reviews about Saia LTL Freight

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great coworkers and managers. Amazing benefits.

Cons

AI push by executives has been rather concerning.

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Saia LTL Freight Response
6d
Thank you for sharing your review. We value your feedback and love knowing you had a great experience working as an intern with us. We wish you loads of success going forward!
4.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

You don’t have anybody looking over your shoulder. You are home every day. The pay is pretty darn good. Good work/life balance

Cons

Inward facing camera. Used as a disciplinary tool and not a coaching tool. Point system.

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Saia LTL Freight Response
2d
Thank you for helping us keep the freight moving for 3 years! We appreciate your feedback and are grateful you enjoy being a part of the Saia family. We also value knowing your concerns about the driver-facing cameras, so thank you for sharing those details.
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