Disconnected leadership and operational misalignment make execution difficult - Director of Customer Success Salary.com Employee Review

2.0
Feb 2, 2026
Recommend
CEO approval
Business Outlook

Pros

-Dedicated, capable employees who care deeply about customers and outcomes -A product and mission with meaningful market relevance -Teams are resilient and willing to step up during periods of change

Cons

-Leadership decisions would benefit from more consistent input from frontline teams and people closest to the work -Collaboration between U.S. and China operations can be challenging, with differences in communication styles, expectations, and processes creating friction -Frequent shifts in direction make it difficult for teams to plan, execute, and measure success effectively -Processes and systems are rarely well-defined, leading to inefficiencies and rework

Explore other reviews about Salary.com

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good opportunities, hybrid, good bonus

Cons

new management, leaking communication, turnovers

2.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

- Great place for an entry level person starting out. - Free Lunch - Known for their high quality compensation data set - BCBS Healthcare is great - Most individual contributors are really nice -Management knows their internal processes well.

Cons

-Upper Management is haphazard with poor communication. -VC's are squeezing every ounce of profit at the expense of employees. -Pay is docked for not hitting in office participation quota. -RIF's are used to remove older workers and alleviate their salary compression issue. -Goals and priorities are constantly changing. -Tasks are constantly added then focus shifts to something new. Not well thought out. - The constant changes make it feel like a test environment for a business case. Changes are not well thought out and poorly implemented. And then scrapped when they fail. - There is little regard for the individual contributor. - Advancement opportunities are dependent on political circle not performance. -Base pay is low. Takes 4 years to make competitive industry compensation.

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