Salesforce Marketing Could is poorly managed and chaotic - Agency Temp Salesforce Employee Review

2.0
Feb 13, 2017
Recommend
CEO approval
Business Outlook

Pros

I worked remotely for the marketing cloud division out of Indianapolis. The company treated me well, both in terms of compensation and the flexibility they allowed me to exercise when working from home.

Cons

Broken promises: I was assured when I came on-board that the job was a contract-to-hire, but after the initial contract period was over, I was extended on the same contract and told that no full-time would be available. I was also told upon my initial visit to the office that I'd be visiting the office in-person several times a year, but after 7 months, there is no repeat visit on the horizon, so I feel very disconnected from the team. The only thing we actually do is build a web app that helps people send out marketing e-mails. I was excited about being part of something big that sets the industry standard, but I eventually figured out that couldn't care less for the company's product. My manager was changed halfway through my contract to a person who is a great coder but who has virtually no management experience, and she had two modes: ignore me completely and tell me everything is great, or micromanage my work with a critical eye and tell me I am going too slow and I don't deserve to bill for a full week. It didn't seem like she was capable of paying attention in a way that was really supportive. The last complaint I have is that priority decisions were made in a very top-down way without an intelligent eye on the effectiveness of work that's being done. Lots of automation coverage was built around medium to low priority test cases that were decided arbitrarily, while outstanding known defects and other important things were ignored.

Explore other reviews about Salesforce

4.0
Jul 9, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've spent over 8 years with Salesforce in various management and individual contributor roles, all customer or partner facing. Some of the pros: - vibrant, fast paced culture - smart, fun, aggressive colleagues - management is focused on latest tech trends and staying or becoming a leader for many of them - by and large, customers and partners are very positive about the technology - good benefits and perqs - hip urban culture at HQ - a chart-your-own-course mentality that rewards those who aggressively seek out the job they want and pursue it, or sometimes even create it

Cons

After my long tenure and many Dreamforce conferences, I'm nearly fried. To say the culture is fast paced and the focus is always changing is an understatement. The reason Salesforce always seems on top, and chasing the latest trend, and in the press, is because employees are expected to run harder, carry more, cheer loudly, and pivot constantly. It's the world's biggest startup in behavior. But at the same time, with the recent influx of top career sales leaders from Oracle and what appears to be a board-level mandate for doubling revenue, employees are being asked to do even more with even less, fill higher quotas with smaller territories, less help, and the big company bureaucracy is rearing it's ugly head. Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion. The few at the top will get very, very rich. The rest will lose the sense of personal ownership and start to wonder why they've given up health and family

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Salesforce Response
2y
It's not often that you get the opportunity to respond to a review 10 years in but your comprehensive and thoughtful review has managed to hold on as one of our most popular even a decade in :) It’s exciting to see that the things we love most about the Salesforce of today — super smart colleagues, being at the forefront of tech trends and establishing ourselves as leaders in the space, great benefits and perks to name a few — haven’t changed in the past 10 years. We acknowledge the challenges you faced, such as the pace, shifting priorities, and internal politics. Your advice on maintaining our foundational vision while avoiding big-company bureaucracy is helpful as we continue to grow as the #1 AI CRM. Salesforce is committed to balancing growth with employee well-being and staying true to our core values. We appreciate your insights and dedication over the years. Thanks again for your feedback!
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