Not what it was - Territory Account Executive Salesforce Employee Review

2.0
Mar 5, 2023
Recommend
CEO approval
Business Outlook

Pros

Benefits are amazing. Salary is pretty good and competitive, commission payouts are very large.

Cons

Executives have decided to take “work from anywhere” model away, causing employees to have to move back to chicago just to keep their role. Barely a hybrid position now, as sales must be in 4 days away. Barely gave any notice before implementing this, making it hard for people with kids and pets to come up with options after years of WFH. Literally wants you there from 8-5 with no flexibility. Many people have been on edge since November about layoffs. No transparency on layoffs and the criteria on how that was selected. Still potentially looking at more layoffs. They are really doing silent firing. Many roles let go that were newer in their seat and needed more guidance on selling, instead they got the boot. If you are friends with management they will go to bat for you, however being newer I’m that role they will take an account away from you that was given to you, and give to someone that they like calling it “customer satisfaction.” They scream about diversity but fail to execute. Maybe about 15 African Americans In the building, without really giving them a fair Chance to make the kind of money other AE’s make. Month after month the top reps are RARELY any people of color. They push volunteer work, but keep it mostly in north Chicago, not actually hitting the areas in the city of Chicago that really could use the help. Took away our mental health day that we got once a quarter and decreases bonuses even tho we made a decent profit.

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5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic culture, cutting edge products, exposure to a huge range of customers, lots of internal development opportunities, good compensation, great benefits, flexible hours,

Cons

The variable compensation for SEs could be better. The nice thing is that so long as you're doing your job well enough, you'll get paid roughly what is advertised, but there are times when going above and beyond doesn't net you much more.

4.0
Jul 9, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've spent over 8 years with Salesforce in various management and individual contributor roles, all customer or partner facing. Some of the pros: - vibrant, fast paced culture - smart, fun, aggressive colleagues - management is focused on latest tech trends and staying or becoming a leader for many of them - by and large, customers and partners are very positive about the technology - good benefits and perqs - hip urban culture at HQ - a chart-your-own-course mentality that rewards those who aggressively seek out the job they want and pursue it, or sometimes even create it

Cons

After my long tenure and many Dreamforce conferences, I'm nearly fried. To say the culture is fast paced and the focus is always changing is an understatement. The reason Salesforce always seems on top, and chasing the latest trend, and in the press, is because employees are expected to run harder, carry more, cheer loudly, and pivot constantly. It's the world's biggest startup in behavior. But at the same time, with the recent influx of top career sales leaders from Oracle and what appears to be a board-level mandate for doubling revenue, employees are being asked to do even more with even less, fill higher quotas with smaller territories, less help, and the big company bureaucracy is rearing it's ugly head. Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion. The few at the top will get very, very rich. The rest will lose the sense of personal ownership and start to wonder why they've given up health and family

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Salesforce Response
2y
It's not often that you get the opportunity to respond to a review 10 years in but your comprehensive and thoughtful review has managed to hold on as one of our most popular even a decade in :) It’s exciting to see that the things we love most about the Salesforce of today — super smart colleagues, being at the forefront of tech trends and establishing ourselves as leaders in the space, great benefits and perks to name a few — haven’t changed in the past 10 years. We acknowledge the challenges you faced, such as the pace, shifting priorities, and internal politics. Your advice on maintaining our foundational vision while avoiding big-company bureaucracy is helpful as we continue to grow as the #1 AI CRM. Salesforce is committed to balancing growth with employee well-being and staying true to our core values. We appreciate your insights and dedication over the years. Thanks again for your feedback!
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