On The Decline - Account Executive Salesforce Employee Review

2.0
Jun 7, 2023
Recommend
CEO approval
Business Outlook

Pros

One piece of Salesforce that I always loved that never changed since my time here is that all the coworkers that you have are really here to support and assist you. Also if you are put on a good team, there are also some terrific managers that truly value the work and effort that you put in for them!

Cons

Unfortunately there are also some managers that just see their Account Executives as a number. Certain managers here are fantastic, but then there are also certain managers that eat, sleep, and breath Salesforce. You are expected to make calls and have meetings while in the office, and then do other work such as PowerPoints, prospecting, etc. when you get home. A slight few managers have been described as “bullies” and try to push out certain Account Executives based on who is not drinking enough of the cool-aid. The company is run on micromanagement and fear. Every call, email, connect is shown to the entire hub and managers (especially the VP) absolutely love to call out and embarrass those who are at the bottom of each metric. This causes an extremely stressful and fearful environment where Account Executives are constantly comparing their numbers to their co-workers due to managers making it clear that they will take your accounts and give them to someone else if you are not producing and replace you. A lot of the success here is luck of the draw. Favoritism and politics sweep the office and certain Account Executives get more support and better territories/accounts from their managers which plays a huge role in success here. VP's require 4-5 days in the office now which is causing burnout for the sales team; because of this the office morale is at an all-time low where Account Executives dread coming into work and most are looking for their next career opportunity. The promotion structure has completely changed this year, there are top Account Executives that have exceeded their numbers and should be moving up market, but due to the new rules they are unfortunately are being kept in current positions with no information about when they might be able to move up. The company has zero diversity in the office, and what used to be great bonuses have turned into free lunches and dinners with managers.....

Explore other reviews about Salesforce

4.0
Jul 9, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've spent over 8 years with Salesforce in various management and individual contributor roles, all customer or partner facing. Some of the pros: - vibrant, fast paced culture - smart, fun, aggressive colleagues - management is focused on latest tech trends and staying or becoming a leader for many of them - by and large, customers and partners are very positive about the technology - good benefits and perqs - hip urban culture at HQ - a chart-your-own-course mentality that rewards those who aggressively seek out the job they want and pursue it, or sometimes even create it

Cons

After my long tenure and many Dreamforce conferences, I'm nearly fried. To say the culture is fast paced and the focus is always changing is an understatement. The reason Salesforce always seems on top, and chasing the latest trend, and in the press, is because employees are expected to run harder, carry more, cheer loudly, and pivot constantly. It's the world's biggest startup in behavior. But at the same time, with the recent influx of top career sales leaders from Oracle and what appears to be a board-level mandate for doubling revenue, employees are being asked to do even more with even less, fill higher quotas with smaller territories, less help, and the big company bureaucracy is rearing it's ugly head. Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion. The few at the top will get very, very rich. The rest will lose the sense of personal ownership and start to wonder why they've given up health and family

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Salesforce Response
2y
It's not often that you get the opportunity to respond to a review 10 years in but your comprehensive and thoughtful review has managed to hold on as one of our most popular even a decade in :) It’s exciting to see that the things we love most about the Salesforce of today — super smart colleagues, being at the forefront of tech trends and establishing ourselves as leaders in the space, great benefits and perks to name a few — haven’t changed in the past 10 years. We acknowledge the challenges you faced, such as the pace, shifting priorities, and internal politics. Your advice on maintaining our foundational vision while avoiding big-company bureaucracy is helpful as we continue to grow as the #1 AI CRM. Salesforce is committed to balancing growth with employee well-being and staying true to our core values. We appreciate your insights and dedication over the years. Thanks again for your feedback!
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