New Level of Toxicity - Account Executive Salesforce Employee Review

2.0
Dec 28, 2023
Recommend
CEO approval
Business Outlook

Pros

- Benefits are good - "Opportunity" to make great money - Healthy business

Cons

I've never worked in a more toxic environment in my life! If you hear the words "performance culture", run away as fast as you can! This essentially means that you better hit your numbers or you will be fired. You will have multiple forecasting calls each week and during each call you are put on the spot in front of your colleagues and grilled on the updates to every open opportunity. This includes opportunities that were even aspirational or a pipe dream because if you don't meet your opportunities goal, they will beat you down until you do. Oh and performance culture also means making you sure you make you 100 calls per month number, 35 meetings per month number and 5 on sites per quarter number. If you don't, you better hope you hit your quota each quarter or you may be fired. There's no real time off during the holidays like other tech companies. You might get a day or two at Christmas and New Years but plan on working the rest of those weeks when everyone else is off! Oh and prepare to work 10-12 hour days. Have a big deal you're working on closing? You better be prepared to work til midnight until it closes, I don't care which day it lands on. Often RVP's would brag about working til almost midnight on New Years Eve to help get something closed. If you live within 50 miles of the office, be prepared to be forced in the office 3-4 days per week. They have completely disregarded their previous "flexibility" approach and now forcing people back in the office. Oh and the cherry on top of all this? If you close a big deal and there was any attrition with other products, get prepared for a "claw back". Most deals AE's were working were impacted by this in some form or fashion. Let's say you just closed a huge Marketing Cloud deal but the customer has to remove 10 core CRM licenses a couple months later due to staff cuts. That will directly come out of your deal you closed and they will take it from your paycheck until it's paid back in full! So get ready to constantly be worried about whether or not this will happen to you on every deal. All this and if you get a bad patch of customers, you're just screwed. Everyone is held to the same goals, regardless of the customers you get. I had several customers that either refused to take my calls (because they have been beat down with other sales people calling them for years) or if they took my calls, they flat out would say they didn't plan on buying anything so I shouldn't bother. Doesn't matter, you better find a way to hit your quota. I've worked for several other tech companies in my time but nothing has ever been this toxic. I'd tell anyone considering a move to Salesforce to take everything here into consideration. The training isn't great and in fact much of what you get for the first 6 weeks is irrelevant to your actual job so you'll be learning as you go.

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Salesforce Response
2y
Thank you for your feedback. We are disappointed to hear that your experience has been counter to what we strive to create for our employees. We have escalated your review to leadership to investigate and discuss further. If you’re comfortable doing so, we encourage you to escalate any concerns to our anonymous reporting platform, EthicsPoint, at salesforce.ethicspoint.com, where you can provide further information for us to investigate. Thank you again for sharing, and we’re sorry that this was your experience with us. Your feedback will help us to improve.

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4.0
Jul 9, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've spent over 8 years with Salesforce in various management and individual contributor roles, all customer or partner facing. Some of the pros: - vibrant, fast paced culture - smart, fun, aggressive colleagues - management is focused on latest tech trends and staying or becoming a leader for many of them - by and large, customers and partners are very positive about the technology - good benefits and perqs - hip urban culture at HQ - a chart-your-own-course mentality that rewards those who aggressively seek out the job they want and pursue it, or sometimes even create it

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After my long tenure and many Dreamforce conferences, I'm nearly fried. To say the culture is fast paced and the focus is always changing is an understatement. The reason Salesforce always seems on top, and chasing the latest trend, and in the press, is because employees are expected to run harder, carry more, cheer loudly, and pivot constantly. It's the world's biggest startup in behavior. But at the same time, with the recent influx of top career sales leaders from Oracle and what appears to be a board-level mandate for doubling revenue, employees are being asked to do even more with even less, fill higher quotas with smaller territories, less help, and the big company bureaucracy is rearing it's ugly head. Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion. The few at the top will get very, very rich. The rest will lose the sense of personal ownership and start to wonder why they've given up health and family

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Salesforce Response
2y
It's not often that you get the opportunity to respond to a review 10 years in but your comprehensive and thoughtful review has managed to hold on as one of our most popular even a decade in :) It’s exciting to see that the things we love most about the Salesforce of today — super smart colleagues, being at the forefront of tech trends and establishing ourselves as leaders in the space, great benefits and perks to name a few — haven’t changed in the past 10 years. We acknowledge the challenges you faced, such as the pace, shifting priorities, and internal politics. Your advice on maintaining our foundational vision while avoiding big-company bureaucracy is helpful as we continue to grow as the #1 AI CRM. Salesforce is committed to balancing growth with employee well-being and staying true to our core values. We appreciate your insights and dedication over the years. Thanks again for your feedback!
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