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      Strong Brand, Talented People, But Deep Leadership Gaps - Lead Product Designer Salesforce Employee Review

      1.0
      Jul 21, 2025
      Lead product designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      • Salesforce has a strong external brand and large scale impact • many colleagues across disciplines, especially in product design and research, are deeply talented collaborative, and mission driven • internal mobility as possible in certain teams provide excellent mentorship and support • benefits and pay are generally competitive for the industry (if you're capable of knowing when you’re being low-balled)

      Cons

      • at certain levels product design is often featured as more of a service function and less of a strategic partner, though this is only within certain organizations • product and product designer collaboration very significantly by team. Some are open partners other exclude design from strategy conversations and delay decisions and offer no ownership clarity • cross-team dysfunction is not uncommon, which includes misalign product strategies and conflicting goals in groups like those in charge of the various marketing product portfolios • there is poor operational discipline within certain product design teams, such as lacking definitions from leadership on what should be tracked, and a lot is left up to teams to try to manage or shifted on a single individuals who have to take the brunt of the work of operationalizing the team, in addition to their actual delivery work so that their leaders don’t have to (and are not willing to guide or support, just criticize) • management inconsistency, especially where feedback often goes unacknowledged or doesn’t align with actions taken around an employee. For example, certain employees who are known to be toxic, are elevated while other employees who are known to be team players, but push back on internal politics, are often pushed to the side. Both of which don’t match any of the conversations taking place with said individuals and leadership within product design. Great insight survey results also don’t seem to be used in looking at poor performing leaders who score low repeatedly

      avatar
      Salesforce Response
      11mo
      Thank you for taking the time to share your candid reflections. We recognize that this feedback comes from a place of deep experience, care, and investment in Salesforce and we want to start by acknowledging that. Your concerns around feedback being ignored, toxic behavior being rewarded, uneven support for design, and lack of leadership accountability are illuminating and we are listening. While experiences can vary across teams, no one should feel dismissed, unsupported, or required to compensate for operational gaps without clear guidance or recognition. These behaviors and experiences are not aligned with our values or the culture we’ve created. We also hear your call for more clarity around roles and ownership, and for more rigorous, equitable performance management, especially at the leadership level. You’ve shared specific, actionable areas where we must do better, and we are committed to learning from this. If you have additional insights or details to share, you can report your experience anonymously through our third-party provider, EthicsPoint, at salesforce.ethicspoint.com (even as a former employee!). Thank you again for the impact you made during your time at Salesforce and for sharing your experience with us directly.

      Explore other reviews about Salesforce

      5.0
      Jul 14, 2026
      Solution engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fantastic culture, cutting edge products, exposure to a huge range of customers, lots of internal development opportunities, good compensation, great benefits, flexible hours,

      Cons

      The variable compensation for SEs could be better. The nice thing is that so long as you're doing your job well enough, you'll get paid roughly what is advertised, but there are times when going above and beyond doesn't net you much more.

      4.0
      Jul 9, 2014
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've spent over 8 years with Salesforce in various management and individual contributor roles, all customer or partner facing. Some of the pros: - vibrant, fast paced culture - smart, fun, aggressive colleagues - management is focused on latest tech trends and staying or becoming a leader for many of them - by and large, customers and partners are very positive about the technology - good benefits and perqs - hip urban culture at HQ - a chart-your-own-course mentality that rewards those who aggressively seek out the job they want and pursue it, or sometimes even create it

      Cons

      After my long tenure and many Dreamforce conferences, I'm nearly fried. To say the culture is fast paced and the focus is always changing is an understatement. The reason Salesforce always seems on top, and chasing the latest trend, and in the press, is because employees are expected to run harder, carry more, cheer loudly, and pivot constantly. It's the world's biggest startup in behavior. But at the same time, with the recent influx of top career sales leaders from Oracle and what appears to be a board-level mandate for doubling revenue, employees are being asked to do even more with even less, fill higher quotas with smaller territories, less help, and the big company bureaucracy is rearing it's ugly head. Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion. The few at the top will get very, very rich. The rest will lose the sense of personal ownership and start to wonder why they've given up health and family

      782
      avatar
      Salesforce Response
      2y
      It's not often that you get the opportunity to respond to a review 10 years in but your comprehensive and thoughtful review has managed to hold on as one of our most popular even a decade in :) It’s exciting to see that the things we love most about the Salesforce of today — super smart colleagues, being at the forefront of tech trends and establishing ourselves as leaders in the space, great benefits and perks to name a few — haven’t changed in the past 10 years. We acknowledge the challenges you faced, such as the pace, shifting priorities, and internal politics. Your advice on maintaining our foundational vision while avoiding big-company bureaucracy is helpful as we continue to grow as the #1 AI CRM. Salesforce is committed to balancing growth with employee well-being and staying true to our core values. We appreciate your insights and dedication over the years. Thanks again for your feedback!
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