Public company inertia meets early-stage chaos - Support Engineer Samsara Employee Review

I'm sure executive management's well aware of what's being said on Glassdoor, which may explain the trend of people leaving 5 star reviews, presumably to try to counteract the downward rating pressure. - They laid off several hundred people in May, including several who were on the support team or part of a support rotation. Unfortunately, laying people off did not stop the increase in support volume, and less than 3 months later, they are hiring several new people and have open reqs for support personnel (some of which are literally on Glassdoor at the time or this writing), while squeezing the life out of the existing support team. This crunch and backtracking on resourcing is likely also reflected in other groups. - Total addiction to work process. There appears to be an institutional belief in Samsara's middle management that adding yet another weekly standup, or another workflow, or another macro, or another piece of SaaS bloatware, is going to improve output. Meanwhile, ICs have to work just a little bit harder in spite of these tools to roll features out, resolve issues, or get hardware to end-users. - There's a cargo cult approach to transparency here. No matter how many biweekly town halls you force into everyone's calendars, people aren't going to be honest when they think their job depends on projecting ride-or-die positivity.