Pros
The HR department try to emphasize on the employee experience with a lot of different activities and offers for the employees such as occasional free ice cream/breakfast/ and flu shots! They have decent coffee for 25 cents a pack. Company GYM ! Free Parking !
Cons
The company as a whole is completely unorganized. The client relations team are the first point of contact but have no knowledge training. The client relations rep must self teach himself on a product that honestly no one truly understands. Its hard to self train because all the materials are outdated ! The only people that truly understand the product are the engineering and implementation/training teams. The engineering members are very nice and easy to talk. Most members of engineering are truly helpful and try their best to help but are slow in getting the issue resolved. Most members of the implementation / training crew are up to their ears in work and have no time to train other staff members. The client relations team are expected to do all the grunge work and DO NOT GET THE CREDIT FOR IT! Could be a great company, needs new management and structure !