Pros
From what I have seen, some employees try very hard to make sure patients don't get lost in the system. Customer service is detailed and complete.
Cons
As a Nurse, I have never seen such disrespectful treatment of CNAs by nursing staff. It is like the nurses believe their assistants are butlers for them and not patient care technicians for the patients. They have lost their entire CNA staff three times because of a bullying problem that has yet to be addressed successfully. Some of the nurses run things on a fifth grade political system and if you have too much integrity to buy into it, you become a target as well, whether you are a nurse or a CNA. The nurses sit in clumps of six individuals and gossip about things unrelated to work for hours at a time while the CNAs run circles around them cleaning and caring for patients and yet a brief work-related collaborative discussion between CNAs is broken up and scattered like a slave revolt. It seriously impacts patient care, especially combined with the common dispersion of casual racism that is a frequent topic of discussion. The wages are so low that they do not pay enough for a single person to afford the cost of living in this region and the benefits require you to receive your care from the same staff you work with each day. No thank you! You think this crew will not betray HIPA laws to gossip about your medical history in the break room when you come in to have your appendix out? Think again.
