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Santa Clara Family Health Plan

Engaged Employer

Santa Clara Family Health Plan reviews

Ok for a stepping stone, if you have no experience in healthcare - Member Service Representative II Santa Clara Family Health Plan Employee Review

2.0
Jul 1, 2016
Member service representative ii
Recommend
CEO approval
Business Outlook

Pros

Good benefits, pers, deferred comp and health Meet some nice people Ability to learn more about medi-cal That's about it

Cons

No opportunity for advancement No recognition for good work No bonuses for answering phone quota Drama between old and new coworkers Favoritism within (culturally based) No organization in the call center High turn over Always new employees and temps Not open to new ideas and new work processes Have to email a subgroup of ppl to get anything DONE!! Raises are not good Performance reviews slaughter some of the employees, instead of dinging the employees the company should retrain them or offer them help in weak areas

Explore other reviews about Santa Clara Family Health Plan

5.0
Apr 16, 2025
Customer service representative
Recommend
CEO approval
Business Outlook

Pros

Wonderful management Great support system Really nice office space

Cons

Workload can be overwhelming at times for a high volume call center

1.0
Jun 23, 2025
Personal care coordinator
Recommend
CEO approval
Business Outlook

Pros

good benefits , salary okay

Cons

This company is a nightmare. The supervisor and manager constantly micromanaged every little thing, making it impossible to do any work without feeling suffocated. The environment was toxic, stressful, and completely demoralizing. If you value your mental health and want to avoid a place where bullying and micromanagement run rampant, do yourself a favor and don’t even consider working here.

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Santa Clara Family Health Plan reviewsSanta Clara Family Health Plan Member Service Representative II reviewsSanta Clara Family Health Plan review