An unpleasant and unproductive experience - Business Banking Complaints Manager Santander Employee Review

1.0
Jul 3, 2017
Recommend
CEO approval
Business Outlook

Pros

Working hours are reasonable and give a respectable work/life balance.

Cons

Training is a trial,at 6 weeks with no system interaction it is very frustrating and could really be done in under half the time. The company themselves have yet to catch up with the rest of the world with regards to treating customers fairly(especially the small businesses) and the resolution of complaints. The wage on offer and the potential for growth is so minimal that it actively reduces the output of its staff ,so little potential for progress ,indifferent and mostly unhelpful management ,instance on opening a santander account

Explore other reviews about Santander

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance, smart colleagues

Cons

Too top down, chaotic strategy, layoffs

4.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

-Work life balace -Management was friendly, and there were opportunities to move to other teams

Cons

-Systems and processes were outdated

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