Customer Service - Anonymous employee Santander Employee Review

2.0
Nov 6, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent pay with bonuses. Generous PTO.

Cons

Management is very unprofessional and lazy. They never want to help or do their job. No coaching available and the only communication you get is when you’re already being written up. Agents in other departments are allowed to be rude and make the job more difficult. Lack of training and a ton of misinformation.

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2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Salaries are higher than competing banks for the most part

Cons

High stress, toxic environment, incapable management, lack of leadership

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