Pros
I really like my coworkers. We all get along and work well together. Our local management really cares about us as individuals. The employee discount is great--50% off clothing, shoes, bed & bath, accessories and 30% off everything else. I only work part time so the work-life balance is fine with me. Management does its best to accommodate students' schedules. Some reviewers have said this is a non-profit business. It isn't. It is a for-profit business and we donate a percentage of our money to selected non-profits in our local area. This is obviously agreeable to those non-profts or they would be running their own thrift stores.
Cons
Very poor communication skills from management. Nothing is ever in writing and I've never seen an employee handbook, although I think there is one. The Standards that we adhered to when I first started five years ago are slowing declining so the store is not as nice as it used to be. The number of employees has dropped but the same amount of work is expected to be done with fewer people. Some employees are promised promotions that never materialize. This is not a problem for me since my ladder-climbing days are over and I am satisfied with the work I currently do.