4.0
May 8, 2024
Current employee, more than 1 year
Frankfort, KY
Recommend
CEO approval
Business Outlook
Pros
I came from owning oil change locations. When I hired my employees, I would always tell them “I’m in the customer service business, we just happen to work on cars”. Here it is even MORE of the philosophy that “we are in the customer service business, we just happen to make great bourbon”. I love Sazerac’s approach to customer service, and it’s apparent that this approach comes from the top down. If you’re a customer service enthusiast, this is your heaven on earth.
Cons
Would like to see more opportunities to buy special bottles, maybe offer an ‘extra’ on special anniversary’s. Other than that, the only con would be you are usually wiped out by the end of day. It’s always ‘showtime’ at BTD.