Jul 27, 2014
Anonymous employee
ScribeAmerica Response
11y-ScribeAmerica complies with all relevant federal/state laws and regulations regarding meal period and breaks, and lists all such requirements in its comprehensive employee handbook. Because we work in the healthcare industry as a documentation assistant to medical providers, our work shifts mirror the shifts of the medical providers. If an employee is aware of any issues with meal periods or breaks, they should contact their supervisor or ScribeAmerica Human Resources immediately so that the issue can be investigated fully and corrected if necessary. In addition, many facilities ban food and drinks in certain areas of the facility due to patient safety, cleanliness, or protecting against damage to expensive facility equipment.
-Like most other professions, clients differ with their preferences on how to accomplish certain tasks. ScribeAmerica's employees must be adept at learning the varying preferences of the providers they work with, as that is a major part of the service we provide. Accordingly, during training our employees are shown varying methods on how to document certain items given that "one size" does not fit all situations.
-Clients hire ScribeAmerica for the sole purpose of providing personal electronic medical record documentation services. The clear job of the medical scribe is to assist the provider by completing relevant medical documentation for their review and approval, in order to increase accuracy and productivity. Clients compensate ScribeAmerica for this service, which in turn allows ScribeAmerica to provide its employees with paid training, employment, and the inherent ability to experience the inner workings of the medical profession. Clients nationwide are extraordinarily grateful for the service we provide. While direct gratitude from the client to our employees is always appreciated, clients are purchasing our services and our employees are paid a wage for working and providing that service.