Pros
Sears was a really great experience for me. I loved my actual job; merchandising, helping people find what they need, resolving issues. Management was willing to work with my scheduling needs. Managers were always acknowledging my work. There were clear guides as to how the merchandise should be put on the floor. You get a lot of experience dealing with people.
Cons
The people are stretched too thin. They do not provide enough hours for the work that needs to be done, and so, the floor is never above 75% organized and folded and customers always complain that there is no on around to help, when really, there are only two people on the floor to cover several departments a piece. The management will simply walk around the store chatting rather than help us recover that extra 25% messiness. They jam the rewards program and credit card metrics down your throat to the point that it is unbearable. Management doesn't follow through with actually disciplining employees who are constantly late, being lazy on shift, disappearing, and putting things in the wrong place simply to put them away. You really have to pick through all the fixtures in the stockroom to find piece that are less broken/scratched up.