Was great until Ed Lampert became CEO - Store Manager Sears Employee Review

2.0
Sep 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Great informational system from all the manufacturers. It was personally nice to help a customer receive what was needed and wanted.

Cons

Service technicians, were removed from stores, had to ship out anything that could fit into a vacuum cleaner box to get serviced. Receiving less backroom stock to sell to customers. Not receiving POS materials for sales and promotional holiday events. Cutting the marketing for the stores. Cutting the commissions on sales. Not investing in Sears.com, lost a lot of business. Mr. Lampert was detrimental to SEARS as a whole.

Explore other reviews about Sears

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Good time there, people were good

Cons

Short time nothing bad there

4.0
Jun 19, 2026
Anonymous temporary employee
Recommend
CEO approval
Business Outlook

Pros

Working at Sears allowed us to develop strong customer service, communication, and problem-solving skills in a retail environment. We gained experience assisting customers, handling transactions, managing merchandise, and working as part of a team to meet sales and operational goals. The position also helped us improve time management, adaptability, and the ability to work effectively in a fast-paced setting while maintaining a positive attitude toward customers and coworkers.

Cons

One challenge of working at Sears was managing periods of high customer traffic, which could be stressful and demanding. We occasionally faced difficult customer interactions, changing sales expectations, and the need to balance multiple responsibilities simultaneously. Additionally, retail schedules often required evening, weekend, and holiday shifts, which could affect our work-life balance.

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