NOOO - Service Solutions - Tier I Sears Home Services Employee Review

I worked in the Home Improvement Warranty department. Customers yell at you all day because Sears does a horrible job with home remodeling. The salespeople do not point out that there are 2 warranties, one for the product..Example -Kitchen Remodeling, and one for the labor. Most times they are being charged for the labor and they yell about that. Also, you get hired in Tier I, and you take all the smack from the customer, then you call a Tier II advisor to finish up with scheduling. Tier II think they are GODS or something. They will talk down to you and cut you off mid-sentence, and more. They are the MOST unprofessional group of people I have ever worked with.