Pros
Each day is a learning and teaching experience. I enjoy teaching what I know and learning from other technicians regardless of their tenure. I'll go into a home with a homeowner melting down because their appliance isn't working. Once it's fixed the customer is beyond happy. And that's what it's all about. Making a difference in someone's life. Any time I've needed time off there was never an issue. Any time I've needed help there was never any problem with it. I've made a lot of friends working for Sears and I've taught a lot of technicians how to do their job safely and efficiently. This is one of the rare jobs where you can start as an entry level employee and work your way up, to a management position, based solely on merit.
Cons
The only real "con" i have is the customers who feel they should be given a new appliance when the appliance they have needs a minor repair. It's generally easy to diffuse the issue by explaining how the repair will be quick and easy.