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SecureLink (TX)

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Important Product, Great Culture, and Even Better People - Customer Success Manager SecureLink (TX) Employee Review

5.0
Aug 21, 2019
Recommend
CEO approval
Business Outlook

Pros

I started at SecureLink a couple months ago and was very apprehensive about leaving my last employer, but it was DEFINITELY the right decision! Here are some of the highlights: •Comprehensive training program for both general information about the company and product, as well as job-specific training •Dog-friendly office •Incredible culture that exists because everybody has bought in. SecureLink is not one of those companies that claims to have a great culture but has one that is clearly forced and uncomfortable. The culture is real and is a factor in every aspect of the team. •Breakfast and lunch are provided and cooked fresh daily •Beautiful building owned by the company with only SecureLink employees inside •I repeat: Dog-Friendly Office!!

Cons

•Many reviews mention the commute - it's a ways from downtown, but a beautiful drive! I have one of the longer commutes in the company, but I actually love seeing the beautiful Texas Hill Country every day!

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SecureLink (TX) Response
6y
I repeat: dog-friendly office! LOVE! It is pretty great. Thanks so much for sharing what sounds like a pretty great experience, but more importantly, thanks for sharing your advice. I couldn't agree more and I'm so glad to hear that regular All Hands and skip-level meetings are helping us all stay connected! Lexi Jones, VP of People

Explore other reviews about SecureLink (TX)

5.0
Jan 28, 2024
Recommend
CEO approval
Business Outlook

Pros

It was a great place to work before the acquisition.

Cons

The acquisition definitely changed some of dynamics of the org.

5.0
Mar 4, 2020
Recommend
CEO approval
Business Outlook

Pros

The culture at SecureLink is everything as advertised; friendly and fun, while being professional and success-driven. Conversations are often casual, and most people in the office are approachable and friendly. At the same time, teams know when to get down to business, and the success of the company as a whole is always at the forefront of everyone's days. In any role at SecureLink, the opportunity to advance your professional skills, technical or otherwise, is immense; many people move about in the company as they discover new passions and skills. There is also a major push for fun, leisure when possible, and a host of benefits that suit the employee first, not the employer. Can't recommend enough.

Cons

For the technical operations team specifically, expect to be excluded from most in-office socials; this is just the nature of the job, needing support constantly during business hours, so happy hours or company-wide leisure activities are often skipped out by the team to keep up with work (not to say fun can't be found within the team itself, it very much can be). Additionally, if working from home is a deal-breaker, it should be noted that after the first 6 or so months of training, work from home is a consistent feature of the job about half-time.

4
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SecureLink (TX) Response
6y
WOW! Thanks for that great feedback! I'm so glad that you feel SecureLink's culture aligned to what we sold during the recruiting process. I'm bummed to hear that sometimes the tech groups don't/can't join in on the leisurely events we have to have fun and celebrate success on the team. How can we address that? Let us hear from you on ideas you may have - we want them! - Lexi Jones, VP of People
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