Strong company culture but slight oversights in management - Customer Success Manager SecureLink (TX) Employee Review

It was a great place to work before the acquisition.

The acquisition definitely changed some of dynamics of the org.

The culture at SecureLink is everything as advertised; friendly and fun, while being professional and success-driven. Conversations are often casual, and most people in the office are approachable and friendly. At the same time, teams know when to get down to business, and the success of the company as a whole is always at the forefront of everyone's days. In any role at SecureLink, the opportunity to advance your professional skills, technical or otherwise, is immense; many people move about in the company as they discover new passions and skills. There is also a major push for fun, leisure when possible, and a host of benefits that suit the employee first, not the employer. Can't recommend enough.

For the technical operations team specifically, expect to be excluded from most in-office socials; this is just the nature of the job, needing support constantly during business hours, so happy hours or company-wide leisure activities are often skipped out by the team to keep up with work (not to say fun can't be found within the team itself, it very much can be). Additionally, if working from home is a deal-breaker, it should be noted that after the first 6 or so months of training, work from home is a consistent feature of the job about half-time.