toxic work environment due to Software monitoring tools - Senior IT Systems Analyst specialist Sedgwick Employee Review

1.0
Oct 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Work life balance is good; PTO is pretty good, and they encourage people to take the PTO. 401k is not good. very bad compared to other companies. Direct managers are good

Cons

-ActivTrak software monitoring tool that only monitors the work computer. -No amount of work within this job position can fill a 7-hour workday every day 5 days a week as this is not the nature of the job (You can have a busy week one week and an extremely slow week the next week or might have a day where almost nobody sets up meetings like Friday's thus is a slow day, or you could just finish your work too efficiently & fast (Which will show idle time)). -Management keep mentioning that ActivTrak is showing Idle time & it showing it is not allowed (Thus indirectly pushing employees to try to trick the system if management hasn't given them enough (Subject to each person's capacity) projects to fill their time). - it was clarified at the beginning that ActivTrak will be used as a tool to fire/layoff employees over time. (probably was not the original intention of the one who implemented it)

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1.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are okay I suppose but they'll deduct your PTO from your severance pay. It's basically a ripoff loan.

Cons

-Constant harassment and hounding from Team Leads. -Unrealistic expectations for case load productivity. Mind you, the maximum expected amount of diaries to be completed is 80+. You're expected to make and take calls while also juggling case notes, emails,and Teams messages that pull you away from your current task. And the workload is moved constantly, regardless of an employee is absent,tardy, or even still present despite being heavy across the board. But you're expected to finish it all "productively" within 8 hours. No overtime and minimal assistance. -Good audit scores don't matter. You could have 98% to 100% , leadership will burn you for missing a few notes or if you're behind on other people's work while also being behind on yours. They say they're understaffed but they refuse to hire more people unless it's your replacement. -You're practically working on a sinking ship.

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