Pros
Good for starting a career or obtaining white collar job experience, generally consistent benefits, willing to train people new to the industry, generally diverse workforce with a numerous women in supervisory and management positions, employees can generally expect long term career if desired, recognized by the industry as reputable employer if jumping from here to other carriers and TPAs in insurance, multiple large offices across US.
Cons
Compensation generally lower than industry standards, full time hours are considered 37.5 hrs/week rather than full 40.0 hours, vacation/PTO policy very restricted in practice if not on paper, daily priorities vary greatly between clients lending some inconsistency between teams, high claim counts and limited staffing due to insufficient workforce to meet demands, salaried positions require frequent uncompensated overtime, hourly positions routinely demand more work hours than permitted, contributory ongoing occupational training is limited or self-directed only, advancement limited if on a non-management track, few changes to employee policies on behalf of corporate management despite popular demands, employee performance metrics set by clients and interior sales departments rather than reflecting actual realities of claims activity.