Easier work over time but high pressure and turnover - Customer Service Representative (CSR) Sedgwick Employee Review

3.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The work gets easier over time and you get used to the calls and questions but training came more from the calls then the actual training that you get before you start the position

Cons

Metrics are crazy. They expect very short calls but most callers are calling because something serious or tragic has happened and they are reporting the incident. Its difficult to keep the calls short with someone that is freaking out and feels like they need to get every detail. Also people quit often and that leads to calls back to back with barely any breaks to just take a breather.

Explore other reviews about Sedgwick

5.0
May 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fully Remote Flexibility — Many roles allow employees to work 100% from home, giving you control over your environment and eliminating commute time.

Cons

Department Variability — Employee experience can differ widely depending on manager, team, and role type.

1.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

I have only stayed this long for the insurance.

Cons

Its a terrible company to work for and in order to grow at the company, you have to step all over your coworkers to prove loyalty to the company. If you're hated by everyone, then you are exactly what they are looking for. Someone with no remorse. They put so much stress and pressure on you and expect you to put that same stress and pressure down on your leaders, and because you don't want to be a terrible person, you will just stay on the computer for over 12 hours a day to complete the work yourself. The management has become increasingly worse, maybe they are just miserable people, or maybe they thrive off the sick power trip. Its sad to see how terrible they can be to their employees and get rewarded for it. I hate my job and am praying for something better.

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