Great benefits, training could be improved - Claims Representative Sedgwick Employee Review

3.0
Mar 9, 2017
Recommend
CEO approval
Business Outlook

Pros

Great benefits, good pay, potential room to grow, flexible with reasonable time off, friendly environment, coworkers are great team players and always willing to help, you can tell the company really cares for their employees, nice team functions

Cons

Training could be better. (Example) My training was about a week and two days long. The first week consisted of looking at powerpoint modules and taking quizzes. The following week... for only two days...consisted of me shadowing 3 to 4 adjusters a day... who all work very differently. After those two days I was thrown on the floor taking claims on my own. Some of the employees in the "inner circle" with management are shown favoritism. (Example) Some employees are able to socialize and take extended breaks while some get scolded for it and are somewhat micromanaged because they are younger The same rules should apply to everyone. (Example) if X and Y were hired the same day and had to get their adjuster license within a certain time frame; X shouldn't have an extended time more than Y to get a license...that sounds like discrimination. New management, especially adjusters who got promoted need training on their work and how to talk and treat their team Don't have claim rep doing claims adjusters work that they are not licensed to do...is that even legal? As long as the claims get assigned right...?

Explore other reviews about Sedgwick

2.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Long training period, hybrid schedule - Mondays and Fridays from home and T, W, Th in office.

Cons

When hiring on, I accepted a salary of $18 per hour because the HR team said everyone gets a promotion and salary bump after 6 months. Thats not true. I get a 97% audit rate and still haven't didn't get a cost of living raise since I've been there. They have a clear promotion path that you MUST follow and it jumps you up like 30 cents per hour between positions. Its possible to get promoted, but you might as well stay put because its double the work for a tiny salary bump.

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