Pros
Good PTO and benefits. Employees are friendly. Flexible (often they will let you work from home/ switch to a closer office/ work odd hours). depending on the account, can be a high workload, but there are few repercussions if you cut corners or make errors so you can generally complete everything in 8-9 hrs/day if you are not a perfectionist, which is pretty good for the claims industry. The work itself is easy. Good training program for new hires unless you snag a job through nepotism. Pay is about average, some would say mediocre, but they will pay a surprisingly high salary to adjusters who accrue varied and useful experience and earn industry certifications. Job is very stable. Overall, you should just know what you are getting into and it may or may not be right for you. It's good if you got a degree with otherwise limited career opportunities and want an easy, stable job with a salary that will comfortably cover basic expenses and then some. If you want more more money or challenge or variety, you should invest in more education for a different career. For those already in claims, it won't be much different than any other employer.
Cons
They have decided the best strategy is to pigeonhole people and give paltry raises and no promotions. They may believe this is best for the company, but it frustrates employees to have to quit and get a new job every 1-2 years if they ever want a raise. This also results in high turnover, and they take their sweet time hiring new people so expect to be short at least one team member most of the time. Management is cliquey; they promote their buddies whenever there is a managerial position open, even if it's someone who started with no experience a couple years ago, while plenty talented colleagues toil for decades and are given the finger.