Pros
Paid Holidays - nothing else
Cons
Out of date technology (Currently 5 years behind). Calls are routed to your work system from Avaya back out to your landline; which adds a layer of technical issues on a daily basis (we won't even go into the other tools/systems issues they have daily). Management and IT will always blame your services provider. The company also adopted a toxic / oppressive attendance policy which does not align with / account for emergency life events. Good luck getting any time off approved either. Training is beyond sub par and barely prepares you for live production. The company and management will constantly send out aggressive emails about the use of Skype in a Group Chat setting thus impairing/discouraging any kind of social interaction with your fellow colleges. They state the companies core values are ' Caring Counts ' which is as false as it gets. The ONLY thing Sedgwick cares about is buying up other companies to force Self Insured Employers have no choice but to use them as a 3rd party processor. Beyond that Sedgwick has ZERO care or concern for their employees, their clients, nor their clients employees. They are constantly taking on new clients and stacking that extra work load onto the ONLY team they have that takes in new claims; of which they can not keep staffed to handle the existing workload as is. After about a month or two after leaving training; they will start adding more and more Specialty Clients to your existing work load with out any increase in compensation. Claim Examiners rarely if ever follow up with Employees of the companies Clients. WFM has no idea how to properly schedule an agents. There was / is constant pleading with us to give up our days off and paid holidays to fill the needed services levels; again because they can not retain new agents beyond a few months (approx 60 percent turnover). AVOID AT ALL COSTS !!!!!