Good Team, horrible management - Customer Service Agent Sedgwick Employee Review

2.0
Feb 3, 2021
Recommend
CEO approval
Business Outlook

Pros

The average age is probably under 30 so it's a sociable work environment Canteen

Cons

Low pay for high workload Horrible training, you are thrown in at the deep end with minimal training and training not up to par Antagonist work environment for minority staff

Explore other reviews about Sedgwick

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Good training program and good management in my personal experience

Cons

Guidance on how to grow within the company is unclear

2.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Long training period, hybrid schedule - Mondays and Fridays from home and T, W, Th in office.

Cons

When hiring on, I accepted a salary of $18 per hour because the HR team said everyone gets a promotion and salary bump after 6 months. Thats not true. I get a 97% audit rate and still haven't didn't get a cost of living raise since I've been there. They have a clear promotion path that you MUST follow and it jumps you up like 30 cents per hour between positions. Its possible to get promoted, but you might as well stay put because its double the work for a tiny salary bump.

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