Pros
Entry Level position requires no field experience, and provides useful training, experience, and certifications. It is as good of a way to break into the field of workers' compensation as I believe one is likely to find. The office I worked at was well organized, trained us thoroughly, and put genuine effort into supporting its employees. No overtime was expected. Some supervisors were better than others, but overall, on the individual and office level things operated just about as well as they could under the circumstances given by upper management. The work week is less than 40 hours, and there are flex scheduling options and work from home options at a certain level of experience. Compared to the general state of the job market, this is middle-of-the-road. I would not warn anyone against working here, especially if they have recently graduated college - it is a good way to gain work experience, and comparatively speaking the base pay is pretty good.
Cons
The caseload is too high to truly give each claim the attention it deserves. Examiners/Representatives are responsible for 100+ active claims. This includes administering every part of the life cycle of a claim, all of which requires extensive documentation and information-gathering, as well as being the first point of communication for employers, claimants, medical providers, outside vendors, and attorneys. All of these things take time. Most claimants know almost nothing about workers' compensation, and explaining the information they need takes significant time. Answering calls from claimants on why this or that benefit or medical bill got delayed/denied, and what they can do about it, takes significant time. Making calls to employers, medical providers, vendors, and attorneys to iron out delays in medical treatment/work accommodations/benefits/bill payments/settlements takes significant time. All of these things take a lot of time, and they need doing for 100+ claims, and then you also have to do the main part of your job which is actually administering and making decisions on the claim, obtaining and filing information, and generally moving the claim to settlement. In short, it is very difficult if not impossible to be a good examiner - there just is not enough time in the work day to give your claimants and claims the time and care they deserve, while also juggling the sheer quantity of tasks required to administer the claims and get paperwork filed in a timely manner for all claims. Workers' comp claimants are relying on you to help them through the process, and to get them the medical care and benefits that they need. Claims examiners are responsible for 100+ peoples' livelihoods, and 100+ people's health. But even if you come in sincerely wanting to help your claimants, it is nearly impossible to give that help, because there just is not enough time to do it well for everyone. So you either become jaded and you stop providing that help, or you leave. This is part of why turnover was high, and also is not helped by the fact that turnover was high. Some people stayed on for years and years, but many either left the industry after about a year, or got their workers' comp certification and then left for a higher-paying company. Also, I was not paid enough to afford a one-bedroom apartment in the area that I worked. This is a fault of the job market and the housing market more than of this company specifically, but (a) I am not interested in normalizing this pay rate, (b) "the job market" is made up of individual companies making individual choices, and (c) the best way to retain staff is to pay them well. These are not problems that can be easily fixed with an office pizza party or a new training module. They require top-down change that may decrease profit somewhat, which is not a change companies tend to make.