Pros
I thought the PTO policy was very generous! Not sure if its still the same, but we got 20 days of PTO from day 60 and +1 day every year we continued to work there, plus occasionally floating holidays.
Cons
The work that you do is quite depressing. I had to leave after 3 years because I was miserable. Calling depressed people the week of Christmas (or any other holiday) and telling them "they're paperwork didn't substantiate that they were depressed enough to be considered disabled..." was a daily conversation but add the holidays and people would almost respond identically with "should I just kill myself." it was a lot to carry around on my conscious everyday, there's no support from upper management as well which is ultimately why I left. There was also no overtime, so if you didn't finish your workload due to excessive calls that day or maybe just an excessive amount of tasks for the day (called diary's internally) then you'd have to leave it at that but would get in trouble. Theres supposed to be regulations for how many claims an examiner has in their name at a given time and it is never followed -- I worked on three accounts and always had 50-100+ claims more than most of my colleagues.