Decent, flexible job, but the internal issues and impossible expectations are unbearable - Client Service Representative Sedgwick Employee Review

2.0
May 3, 2024
Recommend
CEO approval
Business Outlook

Pros

- PTO starts at 20 days per year and increases each year - Flexible hours - Technically only 37.5 hour work weeks - Room for advancement if that’s what you want - I do recommend Sedgwick to friends looking for work but only because it’s a good place to start your career

Cons

- Internal communication issues - it’s impossible to get a timely response from anyone because everyone’s workload is too high to get to it all - Dealing with unhappy clients (due to the lack of responsiveness) becomes extremely frustrating, and management is no help ensuring clients that communication will improve - 90% of your day will be putting out fires - Work loads are impossibly high. Many colleagues work well into the night to complete everything. Management won’t force you to do it, but you’ll feel obligated to avoid client complaints. - Very high turnover rate - Management acts like they understand your concerns, but nothing changed in my years and years at Sedgwick - You have to fight for promotions and raises when you’re already doing the work of a more senior role

Explore other reviews about Sedgwick

5.0
May 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fully Remote Flexibility — Many roles allow employees to work 100% from home, giving you control over your environment and eliminating commute time.

Cons

Department Variability — Employee experience can differ widely depending on manager, team, and role type.

1.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

I have only stayed this long for the insurance.

Cons

Its a terrible company to work for and in order to grow at the company, you have to step all over your coworkers to prove loyalty to the company. If you're hated by everyone, then you are exactly what they are looking for. Someone with no remorse. They put so much stress and pressure on you and expect you to put that same stress and pressure down on your leaders, and because you don't want to be a terrible person, you will just stay on the computer for over 12 hours a day to complete the work yourself. The management has become increasingly worse, maybe they are just miserable people, or maybe they thrive off the sick power trip. Its sad to see how terrible they can be to their employees and get rewarded for it. I hate my job and am praying for something better.

1
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