The shine has worn off - Claims Adjuster Sedgwick Employee Review

2.0
Apr 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Hybrid work arrangements, some flexibility with scheduling.

Cons

Recent directive that all employees must be hybrid, pay increases are nowhere near in line with the cost of living, taking vacation or sick time means spending weeks digging yourself back out of a hole, some metrics aren’t realistic (you get dinged for missing too many calls, even if you were on the phone), very little opportunity to move up. If your manager doesn’t want to lose the FTE, they won’t encourage or help you to get into other areas of the company. New screen monitoring software. No bonuses even though they get bonuses from the clients.

Explore other reviews about Sedgwick

1.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are okay I suppose but they'll deduct your PTO from your severance pay. It's basically a ripoff loan.

Cons

-Constant harassment and hounding from Team Leads. -Unrealistic expectations for case load productivity. Mind you, the maximum expected amount of diaries to be completed is 80+. You're expected to make and take calls while also juggling case notes, emails,and Teams messages that pull you away from your current task. And the workload is moved constantly, regardless of an employee is absent,tardy, or even still present despite being heavy across the board. But you're expected to finish it all "productively" within 8 hours. No overtime and minimal assistance. -Good audit scores don't matter. You could have 98% to 100% , leadership will burn you for missing a few notes or if you're behind on other people's work while also being behind on yours. They say they're understaffed but they refuse to hire more people unless it's your replacement. -You're practically working on a sinking ship.

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