Terrible company with no support or communication - Claims Specialist Sedgwick Employee Review

1.0
May 6, 2025
Recommend
CEO approval
Business Outlook

Pros

Training was alright and the work-from-home option was appealing.

Cons

I was terminated because Sedgwick failed to resolve an IT issue that left me without working equipment. IT told me only management could request replacements, and management claimed IT made the decision. No one owned the problem. My team lead was silent the entire time, and HR gave me no real answers. When I questioned why my pay was reduced, they suddenly claimed I needed an electrician’s report—something IT never required. They offered me three last-minute choices: resign, go to an office (despite being hired remotely), or get fired. I never chose to leave they terminated me due to their own poor communication and lack of accountability.

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1.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are okay I suppose but they'll deduct your PTO from your severance pay. It's basically a ripoff loan.

Cons

-Constant harassment and hounding from Team Leads. -Unrealistic expectations for case load productivity. Mind you, the maximum expected amount of diaries to be completed is 80+. You're expected to make and take calls while also juggling case notes, emails,and Teams messages that pull you away from your current task. And the workload is moved constantly, regardless of an employee is absent,tardy, or even still present despite being heavy across the board. But you're expected to finish it all "productively" within 8 hours. No overtime and minimal assistance. -Good audit scores don't matter. You could have 98% to 100% , leadership will burn you for missing a few notes or if you're behind on other people's work while also being behind on yours. They say they're understaffed but they refuse to hire more people unless it's your replacement. -You're practically working on a sinking ship.

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