Extreme nepotism and favoritism, and gaslighting - Concierge performance associate Sedgwick Employee Review

1.0
Aug 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Steady hours and 100% remote work

Cons

Do not expect to advance if you are not extremely friendly and close with management and/or related to someone already in an advanced position. More than half of the employees who are promoted out of the entry level role are directly related to someone who has already been promoted or in management. It will not stop them from dangling the carrot and if you opt in to try and show you are promotion material by volunteering to be trained in a portion of the responsibilities that the next role you are hoping to get, if you do not perform those tasks at ANY point in which you have even several minutes of nothing actively needing to be worked on, you will be given documented corrective action even though they are not paying you to perform that role. There is also an elephant in the room that none of management seems to want to address. There are several members of admin and middle management that speak to everyone in an extremely rude and condescending manner. Although I am aware this has been brought to nearly all of managements attention, the generic answer that is given is, "they are just like that because they were passed up for promotions for a long time". How that is an acceptable excuse for speaking down to and being condescending to lower level employees is beyond me.

Explore other reviews about Sedgwick

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Good training program and good management in my personal experience

Cons

Guidance on how to grow within the company is unclear

1.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are okay I suppose but they'll deduct your PTO from your severance pay. It's basically a ripoff loan.

Cons

-Constant harassment and hounding from Team Leads. -Unrealistic expectations for case load productivity. Mind you, the maximum expected amount of diaries to be completed is 80+. You're expected to make and take calls while also juggling case notes, emails,and Teams messages that pull you away from your current task. And the workload is moved constantly, regardless of an employee is absent,tardy, or even still present despite being heavy across the board. But you're expected to finish it all "productively" within 8 hours. No overtime and minimal assistance. -Good audit scores don't matter. You could have 98% to 100% , leadership will burn you for missing a few notes or if you're behind on other people's work while also being behind on yours. They say they're understaffed but they refuse to hire more people unless it's your replacement. -You're practically working on a sinking ship.

See reviews by: Helpful|Rating|Date|All