5.0
Feb 20, 2022
Current employee, more than 3 years
Recommend
CEO approval
Business Outlook
Pros
Treated with respect and loyalty. Competitive wage, SEGRA is a well-managed company with all departments focused on the same end goals, despite serving different internal functions. SEGRA service product offerings are second to none in the industry.
Cons
Customer facing departments tend to be undereducated regarding the responsibilities of supporting departments, so that they spend too much time contacting multiple departments before finding the one that can actually assist them in a given instance. This goes back to cross training. This is not to say customer service is lacking as SEGRA excels at supporting customers. It is simply an occasional frustration the customer facing departments deal with.