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      SelectQuote

      Engaged Employer

      SelectQuote reviews

      Wearing too many hats burn you out - Customer Care Agent SelectQuote Employee Review

      2.0
      Nov 6, 2025
      Customer care agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Annual enrollment period and open enrollment period is great if you dont mind very long hours. Pay is really good during those times.

      Cons

      During off seasons they endlessly shuffle you into different campaigns and even different departments and expect you to keep up with each script that will affect your QA scores negatively. While not a sales role, you have commissions that heavily depend on transfers to other sales departments. And with the constantly changing metrics to meet, you have to hope you're above the pip line week to week and month to month.

      avatar
      SelectQuote Response
      7mo
      Thank you for taking the time to share your experience. We understand that transitions and change can be challenging, and we truly appreciate the effort and flexibility our agents bring every day. We’ll continue working to create a consistent and supportive experience across all teams. Your feedback is valuable and helps us improve!

      Explore other reviews about SelectQuote

      5.0
      May 25, 2026
      Licensed insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home flexibility, free leads, base pay, full benefits.

      Cons

      Crappy leads, long hours required to maximize income

      avatar
      SelectQuote Response
      3w
      Thank you for sharing your feedback and for your time with SelectQuote. We’re glad to hear you appreciated the work-from-home flexibility, benefits, and support provided throughout your experience. We also understand your perspective regarding lead quality and the demands that can come with a performance-driven sales environment. Feedback like yours is valuable as we continue evaluating how we support our agents with the tools, resources, and opportunities needed for success. We appreciate your contributions during your time with us and wish you all the best moving forward.
      2.0
      Jun 16, 2026
      Hr coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance, nice coworkers

      Cons

      Low pay, out haiis went

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