Some definite positives, but lots of bait and switch - Medicare Sales Agent SelectQuote Employee Review

3.0
Mar 12, 2023
Recommend
CEO approval
Business Outlook

Pros

Good training and a positive work environment + get to work from home. Leads are provided by the company.

Cons

But….They withheld info to the point that it is no less than a full on Bait and Switch. Overall, I was typically in the top 5% of my class on my closing percentage, but just didn't fly through the process so my sales were not as high. Some do go faster and many of those cut corners on compliance, etc. There is NO WAY the average agent makes $70K their first year. This was told to me multiple times and it's an outright lie. Some do. Some make more. MOST make way less. I'm on target for about $40k - an agent that spent most of AEP and ALL of OEP on the top two levels (we are tiered based on sales and other compliance and performance metrics). They constantly string you along with: "Well, when____, your income will go up." They hire hundreds of agents every year. Do you think they'd need that many if the first year "average" was north of $70k? I don't even think that could be in the reasonable ballpark if they excluded the people that quit or are fired after AEP. If you are young enough to get by on less than $4K/month (maybe WAY less) for the first year or two, this might not be a bad opportunity for you. Just know -going in - that they are not going to give you even the smallest glimpse of the comp plan until you are over 6 weeks into training. There are certainly some positives, but the bait and switch has been very frustrating and it’s really a job for people that are ok with making less than a reasonable income for the professionalism and standards that are required for at least a couple years. Last…leads are provided but VERY few are actual incoming calls, as they claim. They are outbound calls, MOSTLY retreads, made by third parties. Some leads aren’t even potential customers (no Medicaid, etc) They then transfer them over to us, sometimes after giving them misleading information to keep them on the line. A good close rate is around 10-20%.

Explore other reviews about SelectQuote

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people and they always look to do right by their staff

Cons

Not many that come to mind

avatar
SelectQuote Response
2w
Thank you for taking the time to share your experience. We're thrilled to hear you've enjoyed working with such a supportive team and that you feel SelectQuote is committed to doing right by our associates. Creating a positive workplace where our people feel valued is a priority, and we're grateful for your recognition. Thank you for being part of the SelectQuote team, and we wish you continued success!
1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

My coworkers from the Wilmington branch were some of the best people I've worked for.

Cons

Empty promises, Unfair Treatment.felt like I was on an Island. I started as 1 of 4 CSR reps in Wilmington. One of the four was remote but they refused to let the other 3 be remote. Eventually all reps left accept for me. My manager was in the Kansas office. I was paying $50 a month for a parking pass & commuting. I asked since I was the last one & that they made it clear they were only going to hire for Kansas going forward can I be remote & they refused....Eventually they decided to stop paying the absorbant rent for downtown Wilmington & made everyone remote. Soon after they shut down that branch entirely.

avatar
SelectQuote Response
22h
Thank you for taking the time to share your feedback and for your years with SelectQuote. We appreciate your recognition of the supportive coworkers you had the opportunity to work alongside. We're sorry to hear your experience with management and workplace flexibility did not meet your expectations. Feedback like yours helps us better understand where we can continue to improve the associate experience and our communication during times of organizational change. We appreciate your contributions during your time with SelectQuote and wish you all the best in your future endeavors.
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