CSM - Customer Success Manager (CSM) Semrush Employee Review

4.0
Oct 30, 2025
Recommend
CEO approval
Business Outlook

Pros

Great colleagues, nice product, beautiful office, good salary

Cons

Lack of vision from upper management and clear real expectations

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Semrush Response
7mo
Dear Colleague, Thank you for the feedback. We will use it for future improvements. Yours, the Semrush Team

Explore other reviews about Semrush

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Very thorough onboarding and enablement process. Great culture and people. Excellent company & team communication.

Cons

There's a lot to learn, which isn't a con - but something good to know.

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The product is an industry leader, making it exciting to work on. The teams are filled with incredibly smart, creative, and collaborative people. Benefits and remote flexibility are solid, and there are good opportunities to learn SEO and digital marketing deeply.

Cons

The work culture can occasionally lean toward working harder than playing hard especially as the company scales.

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