People are great, but culture is surface-level - Anonymous employee Sendero Employee Review

3.0
Sep 26, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-The people here are amazing. The relationships I've built here are the main reasons I stay. -Opportunities for those at non-management levels to gain supervisory experience on client projects and/or by leading committees or nonprofit projects -The office space and company-sponsored events are all nice/high quality -The bonus at the end of the year is usually good -There is a clear career path to follow

Cons

-Politics and favoritism are really tough here. Certain people who have been here a while get away with more than others, particularly from a culture perspective. Certain people are protected by management and get away with not following the processes that everyone else has to follow. -There is a serious lack of diversity at all levels of the firm and no real action has been taken to address it (our D&I Committee primarily does surface-level celebratory events). If action has been taken behind the scenes, it has not been communicated (part of the problem) and we have not seen results. -As much as they claim the contrary, constructive feedback and change is not welcome here. This stifles growth and innovation and will impact Sendero's performance as a firm. It has already had a huge impact on turnover this year. Feedback is addressed with 'fluffy' educational initiatives that have no real action or accountability measures OR is met with defensiveness (think: "this is what we've always done and you need to just understand why we do it"). -Management has an old-school mentality about a lot of things, such as flexible working arrangements, and is not interested in listening to new ideas -I just don't trust the people in leadership who have only ever worked at Sendero to know how to successfully run a business of this size and growth rate. We need to be leveraging more outside expertise, both internally and on the consulting side. -Promotions are decided on a committee-basis instead of just working it out with your Career Adviser / manager / HR. The promotion process overall is way over-engineered and outdated.

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Sendero Response
6y
Thanks for taking the time to leave a review! We couldn't agree more that our people are amazing. I'd like to encourage you to find a member of the SLT that you are most comfortable with sharing your concerns. Even though we aim high, people and processes are never perfect. We need courageous and calm leaders to bring forward constructive feedback and ideas. I also hope you'll also reiterate these thoughts and more in our annual culture survey that is currently open. Thank you for the feedback!

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