Disgraceful lack of support for employee health and well-being. Had a policy in place when I was there that required a doctor's note for more than 1 day of consecutive sick leave, encouraging if not forcing ill employees to return before they were well. I ended up with a repetitive stress injury bad enough that I had to quit because I was in constant pain. A friend was injured working there and was misinformed by management about worker's comp rights.
Corporate management was very disconnected from reality of store operation and kept putting ridiculous policies in place. Probably the most egregious example: their shiny new rewards system had a bug that allowed customer reward points to go into the negative. Rather than fix this, their response was to require a manager from the front desk to come verify EVERY reward point redemption, causing massive and unnecessary delays. I don't know if this was ever fixed, but it was the case for months and months before I left.
