Pros
At one point Sendoso had a ton of great talent. Their talent density and soft-skilled focus on remote-first communication was reasonably good. We collaborated, made decisions, and executed quickly as One Team. There was a strong desire to build a platform that'd enable recently hired new teams to build new product features easily, with autonomy, and using some of the best tools in the industry. We were positioned for success, and eager to win. There was camaraderie among us and respect for our engineering leaders.
Cons
However, the chronic inability for upper management to make clear, decisive, well reasoned and well communicated decisions focusing on high ROI business problems quickly diluted and wasted time and talent. There was clear antipathy towards engineering in much of the business that bordered on nonsensical for a SaaS company. Chronic firings throughout the engineering org ensued. The all-hands were total clown shows and insulted people's professionalism and intelligence. They were uninformative wastes of time. These same all-hands also gaslit everyone into the idea that everything was fine, the company was healthy and had a clear understanding of the challenges ahead, though they'd never enumerate or specify. Anyone with any experience or sense knew the writing was on the wall. Business health info communicated to the staff was so high level and hand-wavy it was useless. Many projects were started and scraped without any real methodology, communication or accountability. Entire teams imploded after repeated layoffs, while restructuring was delayed by months, leaving teams and people in a vacuum of indecision, without clarity around road-maps, vision, or tactical prioritization. All marks of high functioning organizations began to trend downwards. Sendoso should serve as a case study in founder c-suite and board mis-management, how to squander rainy-day funds, how to destroy productivity and trust, and how to waste opportunity.