May 3, 2018
Anonymous employee
Sensibill Response
7yWe’re happy to hear that your experience and interactions with our Sensibillians has been so positive! We take pride in how welcoming and inclusive our team is. For this reason (and many others), we are extremely proud of every single team, and trust them completely. We firmly believe no one team is better than another, and are continuously in awe of how bright, dedicated, and collaborative our tech team is. Evidently, we haven’t demonstrated that well enough, and feedback and recognition is something we’re endeavouring to improve upon as a leadership team.
As for the dramas of upper management––appearances aren’t always what they seem! We’re the first to admit that we don’t shy away from challenging each other, or defending ideas we’re passionate about. This can appear combative or unhealthy, but we strongly believe that this is what makes us a stronger unit. Healthy dissent is the lifeblood of our company, and one of the cultural pillars that we expect from each other and all of our employees. We want people who work at Sensibill to be passionate and confident enough to challenge ideas, but respectful enough to be constructive in their delivery.
Communication has not been our strength, we know that. The delivery of some of our messages fell flat, and not at all how we intended. We’ve done a lot to examine our communication methods, approach, and style. We’ve recently established a new communication matrix to clarify how and when certain messages will be delivered. We’re working on communication training, too, because we realize that it’s a hard skill that needs to be taught. Thanks for your feedback, we appreciate your candour.