Toxic management makes for a nightmare workplace - Patient Access Representative Sentara Health Employee Review

flexible schedule and work from home

stressful accuracy and productivity standards

The team I was on was small but it had good people. My direct manager and her boss were great, but everyone above them were horribly disorganized and incompetent. More on that under cons. Pay was fine, slightly above the average. But raises were inconsistent. The ability to work from home was great. It was rare to be asked to work overtime, so work life balance was good.

Disorganized upper management who thought they knew better than the folks working in the weeds every day. There were multiple times that they would implement a change that my team would strongly recommend against, but it was shoehorned in anyway. Months later they would come back and say “that was actually a bad idea” and we would have to fix their mistakes, despite warning them against it in the beginning. How well you get trained also depends on your department. My team worked with other teams at Sentara that were often attempting to do things that could have put the company in legal jeopardy, but they were never told not to do it.