Growing Company - Lack Of Understanding - Customer Success Manager Sentinel Employee Review

1.0
Aug 7, 2023
Recommend
CEO approval
Business Outlook

Pros

The company is growing at a rapid rate. Compensation is average. They are pretty open to being on par with the average so very few employees felt like they were getting underpaid. I do think Sentinel will be a successful company.

Cons

The company doesn't have a proper understanding of fulfilling customers needs which made my job a lot harder. I felt like the management team did not adequately give me the tools to be set up for success. In often times I felt like I was left on an island. The reason for this is the company is growing at a rapid pace which is great for long term I just would never work here again.

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Sentinel Response
2y
We greatly appreciate your feedback. At Sentinel Technologies, our open door policy serves as a cornerstone of our company culture. We hope you shared your concerns and provided your ideas and suggestions to improve the position’s efficacy to enhance customer satisfaction. Being that we are in a very fast moving and dynamic IT industry, we need to continue to innovate and grow to outpace our rivals and we appreciate that you believe the company will continue to be successful. That’s especially meaningful knowing your experience here was not what you had hoped. We wish you all the best and nothing but success in your future endeavors.

Explore other reviews about Sentinel

5.0
Aug 26, 2025
Recommend
CEO approval
Business Outlook

Pros

They are focused on security and are effiecient. Coworkers have worked their over a decade and I see hires get moved around to other positions.

Cons

I questioned the way coworkers got terminated and if what got told afterwards to coworkers was accurate.

3.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Good experience and industry exposure

Cons

Extreme lack of training/support from management

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Sentinel Response
3d
Thank you for taking time to leave your review! We appreciate your response and having you at Sentinel.
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