For a Store Director, your job is never done and upper management does not understand how challenging it can be - Store Director Sephora Employee Review

3.0
Jun 30, 2011
Recommend
CEO approval
Business Outlook

Pros

Sephora does care about it's employees, but seemingly more at the lower level. Plenty of opportunity to move up if you are just starting your management career and they give you a lot of opportunity for growth if you put forth an effort. As a Store Director in St Louis, the DM and RVP have not been Store Directors in their past so a lot of miscommunication or a lack of general understanding of the job, time involved in completing tasks, very high expectations.

Cons

As a Store Director in St Louis, the DM and RVP have not been Store Directors in their past so a lot of miscommunication or a lack of general understanding of the job, time involved in completing tasks, very high expectations. Sephora always has about 3 or 4 "focuses", which makes it hard to focus on just one thing and get it mastered. Despite the great client service, it seems clients are never happy, which leads to more stress.

Explore other reviews about Sephora

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Support, Benefits, Growth, Community, & Skillfulness

Cons

Pay, Customers, Hours, Uniforms, & Management at times

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly, knowledgeable, supportive coworkers. Management is generally pretty good. You get to work with all the fun products and learn directly from brand reps. And the customers are there to learn about the products - and you get to talk to them about the best products. If you're excited about Sephora, go apply!

Cons

Hours vary based on the time of the year.

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