Good benefits overshadowed by heavy micromanagement and poor training - Department Specialist and Sales and Service Leader Sephora Employee Review

3.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Benefits, and the continued commitment to DE&I...

Cons

Heavy Micromanaging employees at this location which is not helpful or productive. Onboarding is watching videos for many hours creating information overload and impossible to retain an abundance of policies. If you break a policy by "Not Knowing The Policy" You will get written up or terminated.

Explore other reviews about Sephora

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Support, Benefits, Growth, Community, & Skillfulness

Cons

Pay, Customers, Hours, Uniforms, & Management at times

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

fun getting gratis and hosting in-store events, meeting brand ambassadors/managers, socializing with clients

Cons

manager created a weird environment -- coaching moments were sometimes extremely aggressive for a retail environment; strict on not applying makeup to clients unless they purchase a service. once made me move from a disabled client quickly because I was "spending too much time with them" and to further boost the store sales. felt extremely unethical.

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