It's only ok - Cast Member Sephora Employee Review

2.0
Mar 2, 2010
Recommend
CEO approval
Business Outlook

Pros

The training Sephora provides is amazing and generous. Sephora is always keeping up with what's new, so you are always aware of a new product launching.

Cons

Just because you love the beauty industry, doesn't mean you don't have to conform to basic retail life and some of us are just not cut that way. I care about providing knowledge to my client and getting them the right product, I don't care about sales goals and stupid survey scores. Don't you dare call in!! You could be spiking a fever and vomiting, but if you call in, the attitude you will get from the manager is rude and uncalled for. I understand that means management has to rearrange things because you won't be there to cover your zone, but seriously! We're human and sometimes things happen so we have to call out...how about a little understanding!!

Explore other reviews about Sephora

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly, knowledgeable, supportive coworkers. Management is generally pretty good. You get to work with all the fun products and learn directly from brand reps. And the customers are there to learn about the products - and you get to talk to them about the best products. If you're excited about Sephora, go apply!

Cons

Hours vary based on the time of the year.

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

fun getting gratis and hosting in-store events, meeting brand ambassadors/managers, socializing with clients

Cons

manager created a weird environment -- coaching moments were sometimes extremely aggressive for a retail environment; strict on not applying makeup to clients unless they purchase a service. once made me move from a disabled client quickly because I was "spending too much time with them" and to further boost the store sales. felt extremely unethical.

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