Great company overall, individual stores suffer and fall through the cracks. - Skincare Consultant Sephora Employee Review

2.0
Feb 7, 2011
Recommend
CEO approval
Business Outlook

Pros

-Gratis for occassional brand trainings. -Employee discount. -Better starting pay than the competition. -Provided uniform, no need to invest in clothes.

Cons

-Management get the good Gratis. If you're seasonal or part time, don't plan on getting gratis. -Lack of Loss Prevention. Employees are torn between selling to clients and watching known thieves. -Brand trainings and education have dwindled over the years. Clients expect expertise on ALL products, how can you honestly sell something without the adequate knowledge? When brands do come in for trainings, management have not made cast aware ahead of time so there is little to no amount of people to train. -High school drama. Management discourages gossip when employees are well aware management also feeds into it; nor do they discipline employees for doing so. -Favoritism. Management overlooks certain employees calling out or being late repeatedly when others only do so occasionally and get written up. -Store management doesn't support each other. Managers all work individually instead of as a team, communication is broken. Managers always have so much pressure to perform, without the right tools they are not set up for success and this stress filters down to the employees. -Company no longer matches 401K contributions.

Explore other reviews about Sephora

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Growth opportunities, including STO responsibilities Flexible and supportive scheduling Monthly gratis products Employee benefits Employee discount Positive team environment

Cons

No significant cons to note

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly, knowledgeable, supportive coworkers. Management is generally pretty good. You get to work with all the fun products and learn directly from brand reps. And the customers are there to learn about the products - and you get to talk to them about the best products. If you're excited about Sephora, go apply!

Cons

Hours vary based on the time of the year.

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