Lacks management competence and concern for employees - Project Manager - Technical Serco Group Employee Review

2.0
Aug 22, 2011
Recommend
CEO approval
Business Outlook

Pros

Pay is average; benefits are modest: good coffee mug. Travel reimbursement is quick.

Cons

Lousy people management - the absence of management training and skills is obvious; although new labor rates were approved no raises have been given in two years: little overhead as Serco contractors work at clients' site using clients resources; merit increases do not reflect actual recognition and performance of employee; no interest on management side to recommend/approve training classes; managers lie about personnel requests and issues such as clients' praises for employee service and performance.

Explore other reviews about Serco Group

5.0
Jun 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great work life balance benefits are top pay is valid

Cons

no work vehicle no company phone satellite position, no peers (I don't have much to say negative, these are a stretch)

1.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

You get to directly impact clients' success. "Decent" pay for the location.

Cons

Leadership will shift blame onto teams instead of taking accountability for their own shortcomings, and Program Managers won't take the time to seek clarification, leading to misinformed decisions and unfair outcomes. They are more focused on internal politics and protecting their seat than recognizing or rewarding actual contributions. You can work hard for years with consistently strong performance and still be passed over for promotion in favor of someone who has built the right relationships with management, even if the have not proven themselves yet. Support is subpar. Employees often spend more time troubleshooting issues themselves than receiving timely or effective assistance.

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