2.0
Aug 22, 2011
Current employee
Fairfax, VA
Recommend
CEO approval
Business Outlook
Pros
Pay is average; benefits are modest: good coffee mug. Travel reimbursement is quick.
Cons
Lousy people management - the absence of management training and skills is obvious; although new labor rates were approved no raises have been given in two years: little overhead as Serco contractors work at clients' site using clients resources; merit increases do not reflect actual recognition and performance of employee; no interest on management side to recommend/approve training classes; managers lie about personnel requests and issues such as clients' praises for employee service and performance.